Skillium

Refund Policy

Last updated: April 3, 2026

At Skillium, access to courses and AI features is provided immediately after payment.
Because digital content becomes available right away, refund requests are reviewed on a case-by-case basis and approved only in clearly justified situations.

1. How Refund Reviews Work

We do not use automatic approvals or automatic denials.
Each request is reviewed individually using objective criteria, so outcomes are consistent and fair for all learners.

2. Eligibility Criteria

A request may be eligible when all conditions below are met:

  1. The request is submitted within 24 hours of the original charge.
  2. Account activity shows minimal usage (generally below 10% of course progress).
  3. No module has been fully completed and no material AI mentor usage has occurred.
  4. The account is in good standing (no policy abuse, suspicious activity, or dispute misuse).
  5. There is verifiable evidence of a critical technical failure that prevented reasonable access and remained unresolved after support troubleshooting.

If one or more conditions are not met, the request may be declined.

3. Situations Usually Not Eligible

The following situations are typically outside refund eligibility:

  • change of mind or personal preference;
  • accidental checkout after successful payment confirmation;
  • lack of time or reduced usage;
  • failure to cancel before renewal;
  • partial consumption of digital content;
  • dissatisfaction without a verified unresolved platform defect;
  • discounted, promotional, or trial-based purchases (except where required by law).

4. Cancellation and Billing

You may cancel your subscription at any time to stop future renewals.
Cancellation remains active through the end of the current billing period.

Cancellation affects future charges and does not automatically reverse charges already processed.

5. Submission Requirements

To help us review quickly and accurately, include:

  • account email;
  • transaction ID or receipt;
  • transaction date and amount;
  • a concise description of the issue;
  • screenshots or screen recording demonstrating the problem.

Incomplete submissions may be closed without a decision.

6. Review and Verification Process

  • Standard review timeline: up to 10 business days.
  • Additional identity, device, and usage verification may be required.
  • Support may request logs, browser/app details, and confirmation of attempted troubleshooting.
  • If requested information is not provided, the request may be declined.

7. Payment Disputes

Before initiating a chargeback, please contact support so we can attempt a direct resolution.
Abusive or fraudulent disputes may lead to account restrictions where legally permitted.

8. Statutory Rights

Nothing in this policy limits non-waivable rights under applicable consumer law.
Where local law grants mandatory refund rights, those rights apply to the minimum required extent.